Remote Patient Care Coordinator – Weekend (After-Hours)

CVS Health; United States; Remote; USD 23,000 - 35,000; Part time

Benefits offered by this job

Dental benefits

Vision benefits

Wellness resources

Employee discounts

Job summary

CVS Health is seeking a Patient Care Coordinator I (After-Hours Weekend) for a remote, part-time role serving patients relying on life-sustaining nutrition therapy. You will coordinate refill orders, verify documentation, update records, and ensure patients receive timely support throughout their care journey.

In this remote position, you’ll act as a key contact for patients, caregivers, healthcare providers, and internal teams, handling inquiries and guiding refill processes during weekends and

Qualifications

• Minimum of one year of customer service experience.
• Experience using Microsoft Office (Outlook/Excel/Word).
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Ability to work independently in a remote setup.
• Healthcare/pharmacy experience preferred.

Responsibilities

• Serve as the primary point of contact for patients, caregivers, referral sources, and branch locations regarding nutrition therapy orders and account inquiries.
• Process monthly patient refill requests received through digital channels and inbound phone calls.
• Review and verify patient demographics, insurance information, and order documentation to ensure accurate and timely shipment of supplies.
• Update electronic patient records and maintain accurate account information.
• Answer incoming calls, provide order status updates, and route inquiries to appropriate departments when needed.
• Assist patients with refill requests, payment processing, and general account-related questions.
• Investigate and resolve routine patient concerns while escalating complex issues to appropriate clinical or management staff.
• Review patient accounts for outstanding balances and assist with payment collection activities as directed.
• Receive and process credit card and other payment transactions accurately.
• Support team members during high-volume periods and complex patient service situations.
• Ensure a positive patient experience through professional, compassionate, and efficient service.

Skills

Customer service

Communication

Organization

Problem solving

Independent work

Education

High School Diploma or GED

Tools

Microsoft Office (Outlook, Excel, Word)

Job description

CVS Health is seeking a Patient Care Coordinator I (After-Hours Weekend) for a remote, part-time role serving patients relying on life-sustaining nutrition therapy. You will coordinate refill orders, verify documentation, update records, and ensure patients receive timely support throughout their care journey.

In this remote position, you’ll act as a key contact for patients, caregivers, healthcare providers, and internal teams, handling inquiries and guiding refill processes during weekends and