Patient Care Coordinator

7085 Coram LLC; Tennessee; Hybrid; USD 23,000 - 36,000; Part time

Benefits offered by this job

Dental benefits

Vision benefits

Wellness resources

Employee discounts

Job summary

CVS Health is seeking a Patient Care Coordinator I (After-Hours Weekend) to support patients relying on nutrition therapy. This remote, part-time role focuses on coordinating refill orders, validating data, and ensuring timely shipments while maintaining accurate records and compassionate service.

As the primary contact, you will assist with payments, escalate complex issues, and help maintain excellent patient experiences during high-volume periods.

Qualifications

• High School Diploma, GED, or equivalent.
• Minimum of one year of customer service experience.
• Minimum of one year of experience using Microsoft Office applications, including Outlook, Excel, and Word.
• Strong communication, organizational, and customer service skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Demonstrated problem-solving and decision-making abilities.
• Ability to work independently in a remote environment while maintaining productivity and quality standards.

Responsibilities

• Serve as the primary point of contact for patients, caregivers, referral sources, and branch locations regarding nutrition therapy orders and account inquiries.
• Process monthly patient refill requests received through digital channels and inbound phone calls.
• Review and verify patient demographics, insurance information, and order documentation to ensure accurate and timely shipment of supplies.
• Update electronic patient records and maintain accurate account information.
• Answer incoming calls, provide order status updates, and route inquiries to appropriate departments when needed.
• Assist patients with refill requests, payment processing, and general account‑related questions.
• Investigate and resolve routine patient concerns while escalating complex issues to appropriate clinical or management staff.
• Review patient accounts for outstanding balances and assist with payment collection activities as directed.

Skills

Customer service

Remote work

Multitasking

Communication

Record keeping

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

Position Summary

Are you passionate about helping patients and providing exceptional customer service? Join our Enteral Nutrition Center team as a Patient Care Coordinator I (After-Hours Weekend) and play an important role in supporting patients who rely on life-sustaining nutrition therapy. In this remote position, you will serve as a key point of contact for patients, caregivers, healthcare providers, and internal teams. You will help coordinate patient refill orders, verify documentation, maintain accurate records, and ensure patients receive the support they need throughout their care journey.

Key Responsibilities

• Serve as the primary point of contact for patients, caregivers, referral sources, and branch locations regarding nutrition therapy orders and account inquiries.
• Process monthly patient refill requests received through digital channels and inbound phone calls.
• Review and verify patient demographics, insurance information, and order documentation to ensure accurate and timely shipment of supplies.
• Update electronic patient records and maintain accurate account information.
• Answer incoming calls, provide order status updates, and route inquiries to appropriate departments when needed.
• Assist patients with refill requests, payment processing, and general account‑related questions.
• Investigate and resolve routine patient concerns while escalating complex issues to appropriate clinical or management staff.
• Review patient accounts for outstanding balances and assist with payment collection activities as directed.
• Receive and process credit card and other payment transactions accurately.
• Support team members during high‑volume periods and complex patient service situations.
• Ensure a positive patient experience through professional, compassionate, and efficient service.

Position Details

Location: Remote (candidates may reside anywhere within the United States)

Employment Type: Part‑Time

Schedule Saturday: 6:00 AM - 4:30 PM CST

Schedule Sunday: 6:00 AM - 12:00 PM CST

16.5 hours per week (possible PRN hours to cover shifts available as needed up to 30 hours weekly)

Required Qualifications

• High School Diploma, GED, or equivalent.
• Minimum of one year of customer service experience.
• Minimum of one year of experience using Microsoft Office applications, including Outlook, Excel, and Word.
• Strong communication, organizational, and customer service skills.
• Ability to multitask and work effectively in a fast‑paced environment.
• Demonstrated problem‑solving and decision‑making abilities.
• Ability to work independently in a remote environment while maintaining productivity and quality standards.

Preferred Qualifications

• Experience in healthcare, pharmacy, home infusion, enteral nutrition, durable medical equipment (DME), or related healthcare support services.
• Experience working with electronic medical records (EMR) or healthcare documentation systems.
• Prior call center or patient support experience.

Education

High School Diploma or GED.

Anticipated Weekly Hours

16 Time Type Part time

Pay Range

The typical pay range for this role is: $17.00 - $25.65. This pay range represents the base hourly rate or base annual full‑time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short‑term incentive program in addition to the base pay range listed above.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families. This part‑time position is eligible for a range of benefits and programs that support the physical, emotional, and financial well‑being of colleagues. Depending on hours worked and eligibility, the benefits for this position include dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs. Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self‑disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

We anticipate the application window for this opening will close on: 11/09/2026