Remote Patient Care Coordinator - Health & Insurance Support

CVS Health; South Carolina; Hybrid; USD 23,000 - 35,000; Full time

Job summary

CVS Health is seeking a Patient Care Representative for the Enteral Nutrition Center. This is a remote, full-time role in the United States where you will support patients by processing refill requests, updating records, and coordinating with admissions to bring patients onto services.

You will answer calls, verify demographics and insurance, handle prescription changes, and triage inquiries to appropriate departments, with typical 40 hours per week and 10:00am–6:30pm CT shifts; compensation

Qualifications

• Minimum one year experience working in a customer service environment.
• Experience with data entry.
• Experience working in Microsoft Office, specifically Excel, Outlook and Word.

Responsibilities

• Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.
• Process prescription changes
• Triaging calls to various departments.
• Verifying patient demographics and insurance information to ensure accurate shipment.

Skills

Customer service

Data entry

Education

High School diploma or GED

Tools

Excel

Outlook

Word

Job description

CVS Health is seeking a Patient Care Representative for the Enteral Nutrition Center. This is a remote, full-time role in the United States where you will support patients by processing refill requests, updating records, and coordinating with admissions to bring patients onto services.

You will answer calls, verify demographics and insurance, handle prescription changes, and triage inquiries to appropriate departments, with typical 40 hours per week and 10:00am–6:30pm CT shifts; compensation