Patient Care Coordinator

CVS Health; Louisiana; Hybride; USD 23 000 - 35 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Other resources

Résumé du poste

CVS Health is seeking a Patient Care Representative for its Enteral Nutrition Center. This fully remote, full-time role supports processing monthly patient refill requests and updating records to ensure accurate shipments.

You will answer calls, verify demographics and insurance, and help transition patients onto services. Qualifications include at least one year in customer service, data entry experience, and proficiency with Microsoft Office (Excel, Outlook, Word).

Qualifications

• Minimum one year experience working in a customer service environment.
• Experience with data entry.
• Experience working in Microsoft Office, specifically Excel, Outlook and Word.

Responsabilités

• Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.
• Process prescription changes
• Triaging calls to various departments.
• Verifying patient demographics and insurance information to ensure accurate shipment.

Connaissances

Customer service

Data entry

Formation

High School diploma or GED

Outils

Microsoft Office (Excel, Outlook, Word)

Description du poste

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

Position Summary

This is a remote role, candidates can live anywhere in the United States.

Coram/CVS Heath is looking for dependable, customer service oriented individuals to join our Enteral Nutrition Center team! As a Patient Care Rep, you will support the Enteral Nutrition department by processing monthly patient refill requests and ensuring documentation is accurate before shipping orders.

Directly impact a patient's life by processing new patient orders and updating electronic medical records, working with the patient admissions department to help bring a patient on services with the company.

As a Patient Care Rep you will:

• Answer incoming calls from patients, caregivers, branches and patient referral sources regarding nutrition therapy order status.
• Process prescription changes
• Triaging calls to various departments.
• Verifying patient demographics and insurance information to ensure accurate shipment.

This is a full-time benefited position and it NOT through an agency.

Typical days for this role are Monday - Friday.

Hours available are: 10:00am - 6:30pm Central Time

Challenge your healthcare training or current customer services skills to make a difference in a patient's life by explaining by initiating the referral process and answering questions from patients and caregivers on their admissions status.

Coram CVS/specialty infusion services is a Fortune 5 company and national leader in the home infusion and enteral fields. This is uniquely rewarding opportunity putting your skills and experiences to work supporting an innovative specialty pharmacy operation.

Required Qualifications

• Minimum one year experience working in a customer service environment.
• Experience with data entry.
• Experience working in Microsoft Office, specifically Excel, Outlook and Word.

Preferred Qualifications

• Home infusion or durable medical equipment (DME) experience.
• Call center experience.
• Experience working in a healthcare environment.

Education

High School diploma or GED

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is:

• $17.00 - $25.65

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources

Additional details about available benefits are provided during the application process and on Benefits Moments.

We anticipate the application window for this opening will close on: 11/09/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.