Remote Patient Contact Center Supervisor (Texas)

The US Oncology Network; Dallas (TX); Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance

Short-term & Long-term disability

401(k) with company match

Wellness program

Tuition Reimbursement

Employee Assistance program

Retail discounts

Job summary

The US Oncology Network is hiring a Supervisor, Patient Contact Center for Texas Oncology. This remote role supports the Surgical Pod and requires Texas residency.

You will lead a team of contact center staff, ensuring high-quality patient service and performance metrics. Ideal candidates will have supervisory experience in healthcare contact centers, strong leadership and coaching abilities, and proficiency with EMR and CRM tools.

Qualifications

• High school diploma or equivalent, management experience preferred.
• Two years of supervisory experience in a fast-paced contact/call center environment.
• Experience with an Electronic Medical Record (EMR) system; healthcare operations and regulations.
• Proficiency in Microsoft Office and contact center software.
• Associates degree or above in a related field preferred.
• Experience working with virtual team members preferred; healthcare experience a plus.

Responsibilities

• Supervise and manage a team of contact center representatives in providing high-quality customer service to clients.
• Monitor and evaluate team performance, identify areas for improvement, and provide coaching and training as necessary.
• Ensure that the team meets established goals and objectives for customer satisfaction, call volume, and quality of service.
• Maintain accurate records and documentation of team performance and progress.
• Coordinate with other departments and team members to resolve complex customer issues and ensure timely resolution.
• Maintain a positive and professional work environment for the team, including fostering open communication and team-building activities.
• Ensure compliance with all company policies, procedures, regulations and laws.
• Perform other duties as assigned by the Contact Center Manager.

Skills

Leadership

Coaching

Communication

Problem solving

Data analysis

Education

High school diploma

Associates degree or higher preferred

Tools

Microsoft Office

Contact center software

EMR systems

Job description

The US Oncology Network is hiring a Supervisor, Patient Contact Center for Texas Oncology. This remote role supports the Surgical Pod and requires Texas residency.

You will lead a team of contact center staff, ensuring high-quality patient service and performance metrics. Ideal candidates will have supervisory experience in healthcare contact centers, strong leadership and coaching abilities, and proficiency with EMR and CRM tools.