Remote Patient Care Coordinator

RemoteFetch; Dallas (TX); Remote; USD 36,000 - 48,000; Full time

Job summary

The US Oncology Network is seeking a Contact Center Care Coordinator to join Texas Oncology in a remote role for the San Antonio region. You must reside in Texas and may be onsite for training. Provide outstanding patient service while coordinating care between patients, families, and providers.

Responsibilities include scheduling appointments, educating patients, and documenting interactions. Strong MS Office skills and healthcare familiarity are required; bilingual Spanish/English is preferred.

Qualifications

• High school diploma or equivalent.
• 1 year of experience in customer service or healthcare-related role.
• Familiarity with medical terminology.
• Computer skills including Microsoft Office.

Responsibilities

• Respond to patient inquiries via phone, email, and chat in a timely, professional manner.
• Schedule appointments and coordinate healthcare services between patients and providers.
• Educate patients and families and provide guidance on care processes.
• Document interactions and update patient records in the system.
• Follow up to ensure issues are resolved to patient satisfaction.

Skills

Customer service

Healthcare experience

MS Office

Bilingual

Education

High school diploma or equivalent

Tools

EMR system

Job description

The US Oncology Network is seeking a Contact Center Care Coordinator to join Texas Oncology in a remote role for the San Antonio region. You must reside in Texas and may be onsite for training. Provide outstanding patient service while coordinating care between patients, families, and providers.

Responsibilities include scheduling appointments, educating patients, and documenting interactions. Strong MS Office skills and healthcare familiarity are required; bilingual Spanish/English is preferred.