Remote Patient Care Coordinator - Dermatology

Atlanta Dermatology & Aesthetics; Los Angeles (CA); Remote; USD 25,000 - 39,000; Full time

Job summary

Atlanta Dermatology & Aesthetics is seeking a Remote Care Support Assistant to deliver compassionate, remote patient care. The role involves scheduling, follow-ups, and handling inquiries via phone, email, and online platforms within a virtual dermatology setting.

You will collaborate with clinical and administrative teams to ensure smooth patient experiences, maintain accurate records, and support HIPAA-compliant processes. Strong organizational skills and empathy are essential.

Qualifications

• Strong organizational skills with the ability to manage multiple tasks efficiently.
• Ability to work independently in a remote environment while maintaining high standards of accuracy and confidentiality.
• Empathy and patience when dealing with patients of diverse backgrounds and needs.

Responsibilities

• Respond promptly and professionally to patient inquiries through multiple communication channels.
• Schedule, reschedule, and confirm patient appointments using our electronic health record (EHR) system.
• Provide patients with information about treatments, procedures, and clinic policies as appropriate.
• Assist with insurance verification and billing questions in coordination with relevant departments.
• Document all patient interactions accurately and maintain confidentiality in line with HIPAA guidelines.
• Identify and elevate urgent patient concerns to clinical staff when necessary.
• Support administrative tasks such as sending reminders, processing patient forms, and updating records.
• Continuously improve patient communication processes by providing feedback to management.

Skills

Strong organizational skills

Independent remote work

Empathy and patience

Tools

EHR system

Job description

Atlanta Dermatology & Aesthetics is seeking a Remote Care Support Assistant to deliver compassionate, remote patient care. The role involves scheduling, follow-ups, and handling inquiries via phone, email, and online platforms within a virtual dermatology setting.

You will collaborate with clinical and administrative teams to ensure smooth patient experiences, maintain accurate records, and support HIPAA-compliant processes. Strong organizational skills and empathy are essential.