Remote Dermatology Care Coordinator

MaziCTools; United States; Hybrid; USD 36,000 - 58,000; Full time

Job summary

Optima Dermatology, based in Portsmouth, NH, is seeking a Remote/Hybrid Medical Assistant to join the Patient Care Team as a Medical Care Coordinator. The role supports patient calls, scheduling, and back-office tasks across multiple employment hubs in several states.

Remote/hybrid options are available with HIPAA-compliant practices. The Medical Care Coordinator will handle calls, voicemails, registrations, and provider communications, while maintaining patient confidentiality and using EMR

Qualifications

• High School Diploma/GED required.
• Certified, Registered, or licensed Medical Assistant with a combination of education and experience.
• Maintains Medical Assistant Certification with required CEUs.
• 2 years’ experience in a medical office practice required.
• Experience with ModMed (EMA) or similar EMR preferred.
• Must have excellent time management skills and ability to adjust priorities.
• Knowledge of sales/sales experience preferred.
• Prior dermatology/ medical aesthetics experience preferred.
• A minimum of two years’ customer service/ patient support experience and genuine interest in people required.
• Must have strong computer skills, proficient In Microsoft Office programs.

Responsibilities

• Answer all back office incoming calls and voicemails for practices as needed
• Understand our provider preferences, scheduling instructions, and complete registration and scheduling in accordance with established procedures. Confirm, cancel, and reschedule appointments. Assist patients with instructions to complete forms, register for portal access, and set appointment expectations
• Understand marketing efforts promotions and campaigns, support these efforts through patient interactions, resulting in achievement of expected appointment conversions
• Review pathology and lab results with patients per provider’s instructions
• Schedules office appointments and surgical procedure appointments as necessary, and urgent visits as appropriate
• Phone prescriptions and refills to pharmacy per provider’s instructions, including initiation and management of prior authorizations as directed
• Knowledgeable of all products and procedures in our practices and demonstrates competency in providing an overview to patients
• Follow up with patients’ post-visit for future visit scheduling
• Provide patient instructions verbally or in writing when necessary for post care per provider Instructions
• Demonstrate effective call handling, including deescalating patients. Appropriately identifies and escalates priority situations including patients experiencing adverse reactions
• Consistently operate within and is measured on ability to build rapport, actively listen, follow up and manage patient correspondence, internal and external communication, service and support, critical thinking, planning, and problem solving
• Consistently achieve the expected goals including but not limited to completion of assigned daily activities, schedule adherence, availability, appointment conversions, product knowledge, quality, and compliance
• Work as a collaborative team member within a distributed organization demonstrated by communicating effectively with leaders, providers, practice staff and co-workers. Participate in team/staff meetings and maintain a positive attitude
• Demonstrate in-depth knowledge of all departments at Optima
• Follow all HIPAA guidelines and complies with annual training and understands and operates within the associated scope of practice of a Medical Assistant as outlined by company and state applicable guidelines
• Demonstrate our values in interactions, empathy, and sensitivity towards patient/family rights
• Comply with departmental standards regarding training, professional development, communication, management of workload, and safety/emergency situations
• Ability to attain basic competencies in operation of computer software including scheduling programs, electronic health records, and computerized telephone system
• Demonstrate strong interpersonal skills, excellent written and verbal communication, and adhere to documentation expectations
• Maintain compliance with attendance and punctuality requirements and policies outlined in the employee handbook
• Other duties as assigned

Job description

Optima Dermatology, based in Portsmouth, NH, is seeking a Remote/Hybrid Medical Assistant to join the Patient Care Team as a Medical Care Coordinator. The role supports patient calls, scheduling, and back-office tasks across multiple employment hubs in several states.

Remote/hybrid options are available with HIPAA-compliant practices. The Medical Care Coordinator will handle calls, voicemails, registrations, and provider communications, while maintaining patient confidentiality and using EMR