Remote Patient Care Coordinator | Scheduling & Intake

Fred Hutchinson Cancer Research Center; Northern (KY); Hybrid; USD 37,000 - 52,000; Full time

Benefits offered by this job

Professional development opportunities

Job summary

Fred Hutchinson Cancer Center seeks a Patient Care Coordinator I to serve as a professional liaison for patients and families, care providers, and Fred Hutch departments. The role emphasizes scheduling, data entry, and continuity of care across settings, with heavy use of multiple computer systems.

The position is 1.0 FTE, 40 hours weekly, Monday–Friday 8a–5p, with partial on-site and remote work. Candidates should have strong communication, organizational and problem-solving skills.

Qualifications

• High school graduate or equivalent
• Ability to work independently, organize, and prioritize concurrent responsibilities and demand
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner
• Proficient in MS Word, email, and data entry in a Windows-based environment
• Demonstrated customer service skills
• Ability to solve complex problems and meet patient needs
• Ability to work in a high pressure, deadline oriented, and complex health care environment
• Active listening skills
• Ability to build relationships while maintaining appropriate boundaries
• Coping skills
• Attention to detail to ensure scheduling accuracy
• Bachelor's degree preferred
• Minimum of 2 years of experience in a patient care setting preferred
• Experience with Epic or other scheduling and registration software

Responsibilities

• Schedules all patient appointments related to treatment within Fred Hutch as well as outside consults and referrals and communicates schedule directly to patients.
• Coordinates scheduling with other departments to ensure efficient patient flow.
• Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
• Update patient and caregiver contact information in EHR when needed.
• Communicates with providers (physicians, therapists, etc.) technologists, and nurses regarding the patient's scheduling needs, treatment schedule, and additional requests.
• Notifies appropriate parties as needed.
• Manages and prioritizes scheduling requests.
• Recognizes emergency situations and initiates correct code procedures.
• Supports the overall function of the department, and may be required to take on additional duties such as cross coverage, special projects, etc.
• Assists with the training of new staff
• Update/block provider templates for just in time needs
• Triage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch.
• Collects and enters patient demographic and insurance information and enters into registration databases.
• Assists with the financial clearance process as necessary
• Distributes work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate

Skills

Verbal communication

Organizational skills

Customer service

Attention to detail

Problem solving

Active listening

Relationship building

Boundary setting

Coping skills

Independent work

Education

Bachelor's degree (BA or BS)

Tools

Epic

Job description

Fred Hutchinson Cancer Center seeks a Patient Care Coordinator I to serve as a professional liaison for patients and families, care providers, and Fred Hutch departments. The role emphasizes scheduling, data entry, and continuity of care across settings, with heavy use of multiple computer systems.

The position is 1.0 FTE, 40 hours weekly, Monday–Friday 8a–5p, with partial on-site and remote work. Candidates should have strong communication, organizational and problem-solving skills.