Remote Patient Care Specialist

Amplity; Kentucky; On-site; USD 38,000 - 40,000; Full time

Job summary

Amplity, the full-service biopharma partner, seeks a Customer Care Specialist for our remote contact center supporting inbound Healthcare Service programs across multiple campaigns and channels. You will handle inquiries, collect data, document adverse events, and escalate concerns as needed, while upholding privacy, using approved FAQs, and delivering empathetic service.

A BA/BS or relevant experience plus expert typing and customer service background are required; salary is approximately

Qualifications

• BA/BS degree or relevant work experience.
• Customer service-related experience.
• Expert level typist.

Responsibilities

• Provides customer service support across multiple channels (phone, email, mail, fax, chat).
• Maintain quality standards, follow approved materials and guidelines.
• Accurately collect information and enter into program databases.

Skills

Customer service experience

Typing proficiency

Education

BA/BS degree or relevant work experience

Job description

Amplity, the full-service biopharma partner, seeks a Customer Care Specialist for our remote contact center supporting inbound Healthcare Service programs across multiple campaigns and channels. You will handle inquiries, collect data, document adverse events, and escalate concerns as needed, while upholding privacy, using approved FAQs, and delivering empathetic service.

A BA/BS or relevant experience plus expert typing and customer service background are required; salary is approximately