Patient Experience Advocate - Scheduling & Support

AdvantageCare Physicians; New York (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

AdvantageCare Physicians (ACPNY) is seeking a Patient Care Advocate for one of our Call Centers in the New York area. The role focuses on handling patient calls and emails, scheduling appointments, and coordinating with ACP medical centers. Candidates should bring strong telephone skills and a patient-first attitude.

Responsibilities include using EHR/Epic systems, researching answers, and ensuring timely, accurate service while meeting performance metrics in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Experience in customer/patient service preferred.
• Healthcare exposure is a plus.

Responsibilities

• Answers phone calls on behalf of ACPNY.
• Serves as front-line communication for the organization.
• Assist patients with appointment scheduling and requests.
• Researches and resolves questions with minimal direction.
• Maintains call center database and records.
• Meets call center productivity and quality metrics.

Skills

Telephone skills

Clear speaking voice

Customer service

Analytical thinking

Education

High School Diploma or GED

Some college coursework

Associate’s or Bachelors’ Degree

Tools

EPIC

EHR systems

Job description

AdvantageCare Physicians (ACPNY) is seeking a Patient Care Advocate for one of our Call Centers in the New York area. The role focuses on handling patient calls and emails, scheduling appointments, and coordinating with ACP medical centers. Candidates should bring strong telephone skills and a patient-first attitude.

Responsibilities include using EHR/Epic systems, researching answers, and ensuring timely, accurate service while meeting performance metrics in a fast-paced environment.