Remote Patient Care Advocate (6-Month Contract)

Ro; New York (NY); Híbrido; USD 32 000 - 45 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

ICHRA medical benefits

401(k) with company match

Resumo da oferta

Ro is seeking a Patient Advocate for a 40-hour, full-time role supporting patients in a Care Center environment. This non-clinical position collaborates with nurses, practitioners, pharmacies, and insurers to resolve issues and guide patients through their care journeys.

You’ll handle non-clinical questions, triage messages in the EMR, and participate in pilots and new initiatives. The role includes a holiday rotation and nationwide remote work options.

Qualificações

• 1–2 years in a patient-facing administrative, healthcare, customer service, or operations role.
• Strong written and verbal communication, with the ability to communicate complex information clearly and empathetically
• Strong problem-solving skills and attention to detail, with the ability to investigate issues, identify next steps, and follow through to resolution
• Excellent time management and organizational skills, with the ability to work independently and manage multiple priorities in a fast-paced, asynchronous environment
• Demonstrated proficiency with diverse technological tools; prior experience with EHR systems is strongly preferred
• Comfort working with LLM-based message systems and AI-based tooling for day-to-day workflows
• Bachelor's Degree preferred
• Proficiency with Google Workspace and Slack
• Willing to work holiday rotation

Responsabilidades

• Provide empathetic, high-touch support to patients anticipating needs, answering non-clinical questions, and proactively helping patients navigate their care experience
• Support providers with non-clinical administrative tasks in the Care Center (our EMR), including triaging, reassigning, and resolving patient messages
• Investigate and navigate complex patient situations, coordinating with clinical, pharmacy, insurance, and operational teams to resolve issues and translate complex information into clear next steps
• Contact pharmacies and insurance providers to assist patients with non-clinical prescription needs or issues, including benefits verification and prior authorizations
• Partner with cross-functional teammates to balance patient needs and contribute to service, quality, and operations goals
• Surface recurring issues and provide feedback to improve patient experience and team operations
• Participate in pilots and new initiatives that improve patient support and retention

Conhecimentos

Patient-facing

Empathy

Communication

Problem-solving

Time management

EHR systems

AI tooling

Collaboration tools

Formação académica

Bachelor's Degree preferred

Ferramentas

Google Workspace

Slack

Descrição da oferta de emprego

Ro is seeking a Patient Advocate for a 40-hour, full-time role supporting patients in a Care Center environment. This non-clinical position collaborates with nurses, practitioners, pharmacies, and insurers to resolve issues and guide patients through their care journeys.

You’ll handle non-clinical questions, triage messages in the EMR, and participate in pilots and new initiatives. The role includes a holiday rotation and nationwide remote work options.