Remote Patient Care Advocate

TEKsystems; Beaverton (OR); Hybrid; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Disability insurance

HSA

Transportation benefits

Employee Assistance Program

Paid time off

Job summary

TEKsystems is seeking a Customer Care Specialist for a remote role that must be local to Portland, OR and surrounding areas. You will support patients in managing healthcare expenses with empathy and clear guidance, handling inbound and outbound calls, and documenting interactions in our CRM system.

You will promote enrollment and payment activity, deliver exceptional service, and act as a patient advocate while maintaining HIPAA compliance and professional standards in a hybrid Hillsboro-area

Qualifications

• Customer service experience required.
• 1–2 years of call center or telephone-based customer support experience preferred.
• Experience in healthcare, hospital settings, financial services, or patient-facing roles is a plus.
• Familiarity with HIPAA guidelines is preferred.
• Strong communication, active listening, and problem-solving skills.
• Ability to work independently while maintaining a positive team-oriented mindset.

Responsibilities

• Serve as the primary contact for inbound calls from account holders and prospective customers
• Make outbound calls to welcome new account holders, assist with past-due accounts, support non-enrolled patients, and participate in special outreach campaigns
• Help patients understand their account options and encourage enrollment and payment activity
• Deliver white-glove customer service while acting as an advocate for patients and an ambassador of the brand
• Accurately document customer interactions and account activity using proprietary CRM technology
• Escalate concerns, complaints, and complex issues appropriately while maintaining professionalism and empathy
• Participate in ongoing coaching, quality reviews, and development opportunities to continuously enhance your skills and performance
• Embrace feedback and demonstrate a commitment to personal and professional growth

Skills

Customer service experience

Call center experience

HIPAA knowledge

Communication skills

Independence with team mindset

Job description

TEKsystems is seeking a Customer Care Specialist for a remote role that must be local to Portland, OR and surrounding areas. You will support patients in managing healthcare expenses with empathy and clear guidance, handling inbound and outbound calls, and documenting interactions in our CRM system.

You will promote enrollment and payment activity, deliver exceptional service, and act as a patient advocate while maintaining HIPAA compliance and professional standards in a hybrid Hillsboro-area