Remote Patient Billing & Support Specialist

The University of Vermont Medical Center; United States; Remote; USD 47,694 - 69,555; Full time

Job summary

The University of Vermont Medical Center seeks a Customer Service Rep (CSR) to serve as the first point of contact for patient inquiries about self-pay balances. The role involves handling registration, billing, insurance, and collections questions in a remote-friendly setting.

Educating patients on benefit coverage and payment options, plus initiating calls to review terms, are key responsibilities. This is a bargaining union position with day shifts.

Qualifications

• Associate’s degree required or a combination of education and experience may be substituted.
• Three years of experience in Customer Service, Registration, Billing, or Collection preferred.
• This is a bargaining union position.

Responsibilities

• Handle incoming calls for patient inquiries about self-pay balances.
• Resolve issues related to registration, coding, billing, insurance, payments, budgets, financial assistance, and collections.
• Educate patients about benefit coverage, referral management, claims administration, and billing concerns.
• Initiate calls to review payment terms with self-pay patients.

Skills

Customer Service

Education

Associate's degree

Job description

The University of Vermont Medical Center seeks a Customer Service Rep (CSR) to serve as the first point of contact for patient inquiries about self-pay balances. The role involves handling registration, billing, insurance, and collections questions in a remote-friendly setting.

Educating patients on benefit coverage and payment options, plus initiating calls to review terms, are key responsibilities. This is a bargaining union position with day shifts.