Remote Patient Billing & Collections Specialist

Annuity Health, LLC; Reading (Berks County); Remote; USD 22,041 - 31,684; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Holidays

401(k)

Job summary

A healthcare services provider is seeking a Remote Customer Service Representative. This role involves contacting patients to collect payments for medical bills, ensuring exceptional service while negotiating payment arrangements. Applicants should have a high school diploma, with preferred experience in customer service and medical billing. Full-time position offering competitive pay and excellent benefits including Health and Dental plans.

Qualifications

• Customer service experience preferred.
• Prior medical billing or healthcare revenue cycle experience strongly preferred.

Responsibilities

• Provide exceptional patient service in the name of the client.
• Contact patients via telephone to collect payment on medical bills.
• Communicates accurate information to patients in a clear, concise and professional manner.
• Review patient accounts and documents patients’ interaction and feedback.
• Negotiates appropriate and reasonable payments with customers.
• Sets up patient payments via check, electronic transfer or credit card.
• Responsible for understanding and complying with all policies and procedures.
• Meets or exceeds established goals.
• Works closely with team leads, management and client to resolve disputes and ensure patient satisfaction.

Skills

Customer/Client Focus

Communication Proficiency

Confidentiality/Integrity

Teamwork Orientation

Basic computer skills

Education

High school diploma or GED Certificate

One to two years of college preferred

Job description

A healthcare services provider is seeking a Remote Customer Service Representative. This role involves contacting patients to collect payments for medical bills, ensuring exceptional service while negotiating payment arrangements. Applicants should have a high school diploma, with preferred experience in customer service and medical billing. Full-time position offering competitive pay and excellent benefits including Health and Dental plans.