Remote Patient Billing Specialist (Insurance & Payments)

Lever, Inc.; Columbus (GA); Remote; USD 19,000 - 21,000; Full time

Job summary

Privia is seeking a Patient Billing Specialist to support patients with payment processing, billing education, insurance verification, and claims-related inquiries. The role emphasizes empathetic, accurate, and compliant service across healthcare billing systems and policies, handling payment processing and payment plan activities along with advanced billing support.

This remote position serves residents in several states including GA.

Qualifications

• Customer service or call center experience required.
• Healthcare billing, insurance, or claims experience strongly preferred.
• Payment processing or financial transaction experience preferred.
• High school diploma or GED required; additional billing or healthcare education a plus.
• Technical proficiency with EMR systems and standard computer applications.
• Ability to work independently in a remote or virtual environment.
• Must be able to speak, read, write, and understand English.
• Background check required in accordance with applicable laws.

Responsibilities

• Process patient payments via phone in accordance with Privia financial responsibility policies.
• Create, update, and maintain payment plans following established guidelines.
• Ensure transaction accuracy, proper documentation, and data integrity.
• Interpret and clearly explain claim notes, balances, and billing outcomes to patients.
• Verify, audit, and update insurance information for completeness and accuracy.
• Educate patients on billing concepts including coordination of benefits, deductibles, coinsurance, copays, timely filing, and claim denials.
• Identify discrepancies and coordinate with internal teams to resolve billing-related issues.
• Research account history to determine the root cause of billing or payment concerns.
• Recommend appropriate resolutions and next steps in alignment with Privia policies.
• Maintain professionalism and empathy during complex or sensitive financial discussions.
• Utilize Privia-approved billing systems, EMR platforms, tools, and knowledge resources.
• Navigate multiple systems simultaneously while assisting patients.
• Adhere to all documentation, privacy, and security requirements.
• Maintain schedule adherence and consistent availability during assigned hours.
• Complete all required Privia and client-mandated training.
• Participate in ongoing uptraining and cross-training initiatives.
• Uphold HIPAA requirements, confidentiality standards, and Privia security protocols.
• Demonstrate professionalism, accountability, and patient-centered service in all interactions.

Skills

Customer service

Billing/claims knowledge

Payment processing

EMR systems proficiency

Independent remote work

English proficiency

Education

High school diploma or GED

Tools

EMR systems

Standard computer applications

Job description

Privia is seeking a Patient Billing Specialist to support patients with payment processing, billing education, insurance verification, and claims-related inquiries. The role emphasizes empathetic, accurate, and compliant service across healthcare billing systems and policies, handling payment processing and payment plan activities along with advanced billing support.

This remote position serves residents in several states including GA.