Remote Patient Billing Specialist

Banner Health; United States; Remote; USD 25,000 - 37,000; Part time

Job summary

Banner Health's PFS Customer Service Rep role coordinates patient billing and collections within the Revenue Cycle. This remote, part-time position is ideal for candidates in eligible states and located in a Call Center environment.

The team handles high-volume calls, payments, and payer research, ensuring timely reimbursements while maintaining PCI compliance. Strong customer service and healthcare finance experience are preferred.

Qualifications

• 1 year of customer service or call center experience.
• 1 year healthcare finance/revenue cycle experience.

Responsibilities

• Respond to calls to resolve billing, payment, and accounting issues.
• Process payments, adjustments, refunds, denials, and payment plans accurately.
• Coordinate with staff to ensure correct processing and PCI compliance.
• Balance accounts and pursue payments with payors and providers.
• Build relationships with hospital departments and provider offices.
• Assist walk-in patients with accounts and payments.
• Help reduce outstanding patient balances.
• Document activity and communicate with payors.

Skills

Customer service

Call center

Healthcare experience

Teamwork

Job description

Banner Health's PFS Customer Service Rep role coordinates patient billing and collections within the Revenue Cycle. This remote, part-time position is ideal for candidates in eligible states and located in a Call Center environment.

The team handles high-volume calls, payments, and payer research, ensuring timely reimbursements while maintaining PCI compliance. Strong customer service and healthcare finance experience are preferred.