Remote Patient Billing Specialist

Account Control Technology; Houston (TX); Remote; USD 14,000 - 19,000; Full time

Benefits offered by this job

Paid training

Team-oriented environment

Growth opportunities

Bonus and incentive program

Full benefits: medical, dental, and视on

Job summary

Account Control Technology is seeking a Remote Patient Account Rep to support Puerto Rico residents and work from home. The role includes handling patient billing inquiries, account documentation, and collaboration with guarantors and third parties.

The position offers paid training, a team-oriented environment, opportunities for growth, and a comprehensive benefits package including medical, dental, and vision.

Qualifications

• High school diploma or equivalent required.
• Minimum of 2 years of customer service experience.
• Experience using common patient billing and account systems.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Knowledge of contact center operations, standard business practices, and account collection processes.
• Excellent customer service skills and analytical ability.
• Punctuality and reliability are essential.
• Goal-oriented and task-focused.

Responsibilities

• Demonstrate excellent verbal, written, and interpersonal communication skills.
• Ability to communicate effectively with patients, guarantors, and third parties to address inquiries involving minor, major, or complex issues.
• Thorough and detailed documentation of patient billing information (demographics, insurance, payment information) in FACS (Flexible Automated Collection System) and hospital systems as required.
• Educate patients, guarantors, and third parties on billing processes, unpaid balances, insurance adjustments, claim denials, and other related inquiries.
• Ability to provide account resolution by offering payment options, establishing payment agreements, or guiding financial assistance options.
• Maintain confidentiality of patient information, including medical records, in compliance with HIPAA, client, and company guidelines.
• Audit and review accounts as needed to ensure accuracy and efficiency.
• Skilled in typing while actively listening during calls.
• Effectively manage time and assigned tasks.
• Perform all other duties as assigned by the supervisor.

Skills

Customer service

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Office

Job description

Account Control Technology is seeking a Remote Patient Account Rep to support Puerto Rico residents and work from home. The role includes handling patient billing inquiries, account documentation, and collaboration with guarantors and third parties.

The position offers paid training, a team-oriented environment, opportunities for growth, and a comprehensive benefits package including medical, dental, and vision.