Remote Bilingual Healthcare Collections Rep (PR)

Transworld Systems Inc.; San Juan (PR); Remote; USD 17.000 - 22.000; Vollzeit

Benefits dieser Stelle

Work from home

Paid training

Team environment

Growth opportunities

Bonuses

Benefits package

Zusammenfassung

Transworld Systems Inc. is seeking a Remote Call Center Representative in Puerto Rico. You will handle consumer contacts, updates, skip tracing, and counseling to resolve unpaid accounts. The role requires healthcare collections experience and a drive to improve processes, with training provided and a path for growth.

The position is work-from-home with equipment provided after hire. Candidates must reside in Puerto Rico and complete an online Harver assessment as part of the screening process.

Qualifikationen

• Ambition and desire to grow career.
• Experience with healthcare 3rd party collections.
• Positive, friendly demeanor.
• Strong communication skills.
• Proficient computer skills.
• Ability to work independently and prioritize.

Aufgaben

• Communicating with consumers by telephone, approving written correspondence, and attempting to bring resolution to unpaid accounts
• Providing thorough, efficient, and accurate account updates on computer files for each call made or received
• Skip tracing to locate consumer contact information
• Counseling delinquent consumers to assist in finding funds to meet their payment obligations
• Complying with and staying up-to-date on all applicable Federal, State, and Local laws and regulations relating to job duties
• Complying with and staying up-to-date on all TSI policies and procedures
• Maintaining knowledge of functional areas, company policies, and procedures
• Providing feedback to management concerning possible problems or areas of improvement
• Making recommendations to implement improved processes
• Performing other duties as assigned by management

Kenntnisse

Ambition

Healthcare collections

Positive demeanor

Communication

Computer skills

Independent work

Jobbeschreibung

Transworld Systems Inc. is seeking a Remote Call Center Representative in Puerto Rico. You will handle consumer contacts, updates, skip tracing, and counseling to resolve unpaid accounts. The role requires healthcare collections experience and a drive to improve processes, with training provided and a path for growth.

The position is work-from-home with equipment provided after hire. Candidates must reside in Puerto Rico and complete an online Harver assessment as part of the screening process.