Remote Patient Billing and Care Support Specialist

Conifer Health Solutions, LLC.; Frisco (TX); Remote; USD 20,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k with employer match

Holiday pay

Job summary

Conifer Health Solutions, LLC is seeking a customer service associate for inbound and limited outbound calls related to patient accounting questions. The role emphasizes first-call resolution, accurate documentation, and adherence to escalation protocols in a hospital financial environment.

Candidates should have high school diploma, 1–2 years in inbound call center or healthcare billing contexts, and the ability to work from a remote US location.

Qualifications

• High school education or equivalent.
• 1–2 years in inbound call center or customer service; hospital patient accounting is a plus.
• EPIC experience preferred.

Responsibilities

• Answer inbound customer service calls and some outbound follow‑ups.
• Determine caller needs and provide timely, first-contact resolution.
• Document actions and follow escalation paths as needed.

Skills

Exceptional customer service

Clear English communication

First-call resolution

De-escalation

Independent problem solving

Education

High school diploma or equivalent

Tools

EPIC Experience

Job description

Conifer Health Solutions, LLC is seeking a customer service associate for inbound and limited outbound calls related to patient accounting questions. The role emphasizes first-call resolution, accurate documentation, and adherence to escalation protocols in a hospital financial environment.

Candidates should have high school diploma, 1–2 years in inbound call center or healthcare billing contexts, and the ability to work from a remote US location.