Customer Care Representative (Remote)

Conifer Health Solutions; United States; Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision, disability, &

Life insurance

Paid vacation & sick leave

401(k) with employer match

10 paid holidays annually

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Employee Assistance Program

Employee discount program

Additional voluntary insurance

Job summary

Conifer Health Solutions is hiring a Customer Care Representative for its remote customer service team. Applicants must reside in the United States and be able to work Central Time shifts.

The role handles inbound patient accounting inquiries and may perform outbound follow-ups on delinquent accounts, delivering high-quality support in healthcare services. Ideal candidates have call center experience, strong communication skills, and comfort with documentation and software tools like EPIC.

Qualifications

• 1–2 years of inbound call center or customer service experience.
• EPIC or healthcare billing system experience preferred.
• Excellent English communication and documentation skills.
• Ability to work independently in a fast-paced environment.
• Knowledge of patient account billing and insurance reimbursement processes.

Responsibilities

• Answer inbound customer service calls in a professional and service-oriented manner.
• Make outbound follow-up calls on outstanding accounts when required.
• Resolve customer inquiries with a focus on first-call resolution.
• Document all customer interactions accurately using company software.
• Escalate complex issues through established procedures when necessary.
• Participate in one-on-one coaching sessions and team huddles to improve performance.
• Maintain accurate call notes to support seamless customer service.

Skills

Customer service

Communication

Problem solving

Documentation

Call center experience

MS Office

Education

High school diploma or equivalent

Tools

EPIC

CRM software

Microsoft Office

Job description

Conifer Health Solutions is seeking a Customer Care Representative to join its remote customer service team. Applicants must reside in the United States and be able to work scheduled Central Time shifts. The successful candidate will be responsible for handling inbound customer service calls related to patient accounting inquiries while delivering exceptional customer support. During periods of low inbound call volume, the role may also involve making outbound follow-up calls on outstanding accounts receivable. This is an excellent opportunity for individuals with strong communication skills, call center experience, and a passion for providing high-quality customer service in the healthcare industry.

Key Responsibilities:

• Answer inbound customer service calls in a professional and service-oriented manner.
• Make outbound follow-up calls on outstanding accounts when required.
• Resolve customer inquiries with a focus on first-call resolution.
• Document all customer interactions accurately using company software.
• Escalate complex issues through established procedures when necessary.
• Participate in one-on-one coaching sessions and team huddles to improve performance.
• Maintain accurate call notes to support seamless customer service.

Requirements:

• High school education or equivalent.
• 1–2 years of experience in an inbound call center or customer service environment.
• Call Center and EPIC experience is preferred.
• Experience or knowledge of hospital patient account billing and third-party reimbursements is an advantage.
• Excellent English communication and customer service skills.
• Strong problem-solving, organizational, and documentation skills.
• Ability to work independently and remain effective in a fast-paced environment.
• Strong knowledge of:
  • Customer service and call center operations.
  • Patient account billing and insurance reimbursement processes.
  • Microsoft-based computer applications and customer service software.

Benefits:

• Medical, dental, vision, disability, and life insurance.
• Paid vacation and sick leave.
• 401(k) with up to 6% employer match.
• 10 paid holidays annually.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
• Employee Assistance Program and employee discount program.
• Additional voluntary insurance benefits.