Patient Billing & AR Support Specialist

Tenet Healthcare; Frisco (TX); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k plan

Job summary

Conifer Health in Frisco is seeking a customer service representative to handle inbound calls related to patient accounting questions, with possible outbound follow-up on outstanding AR accounts. The role emphasizes first-call resolution and professional, service-oriented communication.

The candidate should have 1–2 years in an inbound call center or healthcare billing environment, with familiarity of third-party reimbursements from insurers or government payers considered a plus.

Qualifications

• High school education or the equivalent.
• 1–2 years prior experience in an inbound call center and/or customer service environment; hospital patient account billing with experience or knowledge of 3rd party reimbursements from insurance companies and government payers is a plus.

Responsibilities

• Answer inbound customer service calls and make some outbound follow up calls in a professional, service-oriented manner.
• Ascertain the reason for the call and assist the caller with their questions, concerns or problems with focus on first call resolution; escalate as needed.
• Other duties as assigned.

Skills

Customer service

Communication

English proficiency

Education

High school diploma

Job description

Conifer Health in Frisco is seeking a customer service representative to handle inbound calls related to patient accounting questions, with possible outbound follow-up on outstanding AR accounts. The role emphasizes first-call resolution and professional, service-oriented communication.

The candidate should have 1–2 years in an inbound call center or healthcare billing environment, with familiarity of third-party reimbursements from insurers or government payers considered a plus.