Remote Patient Accounts Specialist I

Intermountain Healthcare Inc.; Dover (DE); Remote; USD 27,000 - 35,000; Full time

Job summary

Intermountain Health seeks an experienced Revenue Cycle Specialist to support payment postings, research, and follow-up across payer portals. This remote position requires strong written and verbal communication and HIPAA-compliant handling of patient data.

The role emphasizes accuracy in payment handling, COI/EOB understanding, and timely resolution of complex account issues. Remote/hybrid options may be available per posting, with video screens and potential onsite interviews.

Qualifications

• High School Diploma or equivalent is required.
• One (1) year of experience in hospital or physician back-end revenue cycle (Payment Posting, Billing, Follow-Up, Collections) required.
• Knowledge of Medicaid and Medicare billing regulations required.

Responsibilities

• Identifies appropriate payment details and saves back-up as appropriate.
• Researches, validates and makes adjustments to payment postings. Follows up in accordance with procedures and policies with an overall goal of account resolution.
• Initiates payer recoupments, payer refunds, and patients refunds where applicable. Follows up in accordance with procedures and policies with an overall goal of account resolution.
• Able to navigate various payer claim portals and understand payer functionality.
• Interacting with others by effectively communicating both orally and in writing.
• Operate computers and other office equipment, as well as various computer software’s.
• See and read computer monitors and documents in English.

Skills

Recognizing true overpayments from

Researching claim cycle

Understanding Coordination of Benefits

Understanding EOB

Understanding Medical Terminology

Payment Handling

Effective written and verbal comm.

Computer Literacy

Time Management

HIPAA Regulations

Education

High School Diploma or equivalent (GED)

Job description

Intermountain Health seeks an experienced Revenue Cycle Specialist to support payment postings, research, and follow-up across payer portals. This remote position requires strong written and verbal communication and HIPAA-compliant handling of patient data.

The role emphasizes accuracy in payment handling, COI/EOB understanding, and timely resolution of complex account issues. Remote/hybrid options may be available per posting, with video screens and potential onsite interviews.