Remote Patient Access & Support Manager

BioCryst Pharmaceuticals; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

BioCryst Pharmaceuticals seeks a Patient Support Manager to oversee all aspects of case management for consented patients and provide reimbursement assistance, education, and ongoing support. This role educates patients, caregivers, physicians, nurses, and office staff to overcome access barriers and ensure ongoing support for BioCryst products.

Ideal candidates will have 5+ years in specialty pharmacy or biotech/pharma, a Bachelor's degree, and bilingual Spanish/English abilities.

Qualifications

• Bachelor's degree preferred, or an equivalent combination of education and experience.
• 5+ years of commercial experience in Specialty Pharmacy and/or biotech/pharma preferred.
• Bilingual in Spanish and English.

Responsibilities

• Direct the access support between consented patients and all relevant stakeholders (Pharmacy, MDO, support organizations).
• Oversee quality-control efforts relating to Pharmacy interface with payers for consented patients.
• Direct and coordinate onboarding of all new consented patients.
• Manage patient status changes within Patient Services CRM and follow-up with internal stakeholders and pharmacy.
• Enforce Patient Support Program business rules to administer access to these programs.
• Manage and communicate reimbursement-related information to consented patients and MDOs
• Control the flow of information to and communication touch-points with consented patients.
• Support adherence efforts.
• Collaborate with Market Access to execute regional reimbursement patient educational events.
• Create and manage a comprehensive product access and patient support plan for consented patients. Lead the cross-functional execution activities.
• Lead weekly meetings with cross-functional colleagues to manage alignment across functions related to patient product access and ongoing support
• Collaborate with Patient Advocacy on engagement with local, regional, and national patient organizations to support patients.
• Develop and facilitate training programs for contracted partners or vendors.
• Collaborate with Marketing and other internal commercial functions to report key insights and findings in a compliant manner.
• Adhere to all corporate compliance policies and procedures, including with regard to the receipt, and handling of PHI obtained through pharmacies, MDOs, and interactions with patients.
• Maintain a high degree of customer focus.
• Represent BioCryst at local, regional, and national conferences.
• Overnight travel to meetings, conferences, and medical offices as needed
• Demonstrate the highest degree of compliance and integrity.
• Other duties as assigned.

Skills

Bilingual Spanish & English

Strong communication skills

Education

Bachelor's degree or equivalent experience

Job description

BioCryst Pharmaceuticals seeks a Patient Support Manager to oversee all aspects of case management for consented patients and provide reimbursement assistance, education, and ongoing support. This role educates patients, caregivers, physicians, nurses, and office staff to overcome access barriers and ensure ongoing support for BioCryst products.

Ideal candidates will have 5+ years in specialty pharmacy or biotech/pharma, a Bachelor's degree, and bilingual Spanish/English abilities.