Patient Access & Support Manager (Remote/Hybrid)

BioCryst Pharmaceuticals

New Jersey

Hybrid

USD 90,000 - 120,000

Full time

4 days ago

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Job summary

BioCryst is seeking a Patient Support Manager to manage case management for consented patients, provide reimbursement assistance, and educate patients and caregivers on BioCryst products. This role requires close collaboration with physicians, nurses, pharmacy teams, and MDOs, and may be remote within the Philadelphia/NJ region.

Ideal candidates will have a Bachelor's degree (or equivalent) and 5+ years in specialty pharmacy or biotech/pharma, with bilingual Spanish and English abilities and

Qualifications

Bilingual in Spanish and English required.
Experience in pharmaceutical patient access services is a plus.
Strong communication and collaboration across cross-functional teams.

Responsibilities

Direct access support between consented patients and stakeholders (Pharmacy, MDO, payers).
Oversee quality-control relating to Pharmacy interface with payers.
Coordinate onboarding of new consented patients.
Manage patient status changes in Patient Services CRM and follow-up with stakeholders.
Enforce Patient Support Program rules to administer access.
Communicate reimbursement information to patients and MDOs.
Lead regional patient education events with Market Access.
Develop and execute cross-functional patient access plans and training.

Skills

Bilingual: Spanish & English

Strong communication skills

Team collaboration

Project coordination

Education

Bachelor's degree preferred

Job description

Ideal candidates will have a Bachelor's degree (or equivalent) and 5+ years in specialty pharmacy or biotech/pharma, with bilingual Spanish and English abilities and

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