Remote Patient Access & Support Lead (Rare Disease)

BioCryst Pharmaceuticals; North Carolina; Remote; USD 70,000 - 90,000; Full time

Job summary

BioCryst Pharmaceuticals seeks a Patient Support Manager to oversee case management for consented patients and provide reimbursement education and support. The role involves coordinating with patients, caregivers, physicians, nurses, and payers to address access barriers and ensure ongoing patient support.

The candidate should have 5+ years in specialty pharmacy or biotech patient access, be bilingual in Spanish and English, and have experience with oncology or rare diseases.

Qualifications

• Bachelor's degree preferred or equivalent experience.
• 5+ years of commercial experience in Specialty Pharmacy or biotech/pharma.
• Bilingual in Spanish and English.
• Experience in pharmaceutical patient access services, oncology, rare diseases or specialty product markets.

Responsibilities

• Direct the access support between consented patients and Pharmacy, MDOs, and support organizations.
• Oversee quality-control efforts relating to Pharmacy interface with payers for consented patients.
• Direct and coordinate onboarding of new consented patients.
• Manage patient status changes within Patient Services CRM and follow-up with internal stakeholders.
• Enforce Patient Support Program rules to administer access to these programs.
• Communicate reimbursement-related information to consented patients and MDOs.

Skills

Case management

Patient access

Reimbursement knowledge

Education

Bachelor's degree

Tools

CRM software

Job description

BioCryst Pharmaceuticals seeks a Patient Support Manager to oversee case management for consented patients and provide reimbursement education and support. The role involves coordinating with patients, caregivers, physicians, nurses, and payers to address access barriers and ensure ongoing patient support.

The candidate should have 5+ years in specialty pharmacy or biotech patient access, be bilingual in Spanish and English, and have experience with oncology or rare diseases.