Remote Patient Access Specialist - Telehealth Support

CO00 Children's Hospital Medical Center; United States; Remote; USD 25,000 - 30,000; Full time

Job summary

Cincinnati Children's Hospital Medical Center in the United States is seeking a Patient Access Representative for telehealth operations. The role connects patients and families with care teams, supports registration and scheduling, and upholds patient safety and confidentiality in a growing virtual care environment.

You will handle patient inquiries with strong customer service, follow regulatory requirements, and collaborate across departments to resolve issues, ensuring a smooth video visit

Qualifications

• High school diploma or equivalent; no directly related experience required.
• Proficiency with Microsoft 365 apps including Teams, Excel, and Forms.

Responsibilities

• Safety: Ensures patient safety by identifying the correct patient and preparing isolation precautions as needed.
• Customer Service: Assists patients, families, staff and external agencies with registration, admission and scheduling.
• Investigates and resolves customer requests, questions or problems per CCHMC policies and procedures.
• Contacts outside representatives to request information or assistance in resolving problems.
• HIPAA/Confidentiality: Maintains confidentiality of patient and family information.
• Access: Reviews only information necessary to perform responsibilities.
• Compliance: Completes necessary documents to ensure regulatory compliance (JCAHO, CMS, ODH).
• Revenue Cycle Support: Supports Revenue Cycle and Health Information Management by ensuring data is entered accurately.
• Communicates system errors to management and suggests improvements.

Skills

Customer service

Multitasking

Cross-functional coordination

Education

High school diploma or equivalent

Tools

Microsoft 365

Teams

Excel

Forms

Job description

Cincinnati Children's Hospital Medical Center in the United States is seeking a Patient Access Representative for telehealth operations. The role connects patients and families with care teams, supports registration and scheduling, and upholds patient safety and confidentiality in a growing virtual care environment.

You will handle patient inquiries with strong customer service, follow regulatory requirements, and collaborate across departments to resolve issues, ensuring a smooth video visit