Remote Patient Access Specialist

Cincinnati Children's Office of Academic Affairs and Career Development; Cincinnati (OH); Remote; USD 25,000 - 30,000; Full time

Job summary

Cincinnati Children’s Office of Academic Affairs and Career Development seeks a remote, full-time telemedicine support role. You will handle patient registration, scheduling, and coordination with families, staff and external partners from 9:30am–6:00pm, Monday–Friday.

Requires a high school diploma or equivalent with strong customer service skills and the ability to prioritize tasks in a fast-paced environment. Proficiency with Microsoft 365 apps (Teams, Excel, Forms) is preferred.

Qualifications

• High school diploma or equivalent.
• No directly related experience.

Responsibilities

• Ensure patient safety by identifying the correct patient and preparing isolation precautions where needed.
• Assist and service patients, families, staff and external agencies with registration, admission and scheduling.
• Maintain confidentiality of patient/family information at all times during collection, use and storage.
• Complete documents to ensure compliance with regulatory agencies (JCAHO, CMS, ODH).
• Support Revenue Cycle by ensuring data/forms are entered accurately and report system issues to management.

Skills

Customer service

Prioritization

Adaptability

Cross-functional teamwork

Education

High school diploma or equivalent

Tools

Microsoft 365 applications

Microsoft Teams

Excel

Forms

Job description

Cincinnati Children’s Office of Academic Affairs and Career Development seeks a remote, full-time telemedicine support role. You will handle patient registration, scheduling, and coordination with families, staff and external partners from 9:30am–6:00pm, Monday–Friday.

Requires a high school diploma or equivalent with strong customer service skills and the ability to prioritize tasks in a fast-paced environment. Proficiency with Microsoft 365 apps (Teams, Excel, Forms) is preferred.