Patient Rep I - Telemedicine

CO00 Children's Hospital Medical Center; United States; Remote; USD 25,000 - 30,000; Full time

Job summary

Cincinnati Children's Hospital Medical Center in the United States is seeking a Patient Access Representative for telehealth operations. The role connects patients and families with care teams, supports registration and scheduling, and upholds patient safety and confidentiality in a growing virtual care environment.

You will handle patient inquiries with strong customer service, follow regulatory requirements, and collaborate across departments to resolve issues, ensuring a smooth video visit

Qualifications

• High school diploma or equivalent; no directly related experience required.
• Proficiency with Microsoft 365 apps including Teams, Excel, and Forms.

Responsibilities

• Safety: Ensures patient safety by identifying the correct patient and preparing isolation precautions as needed.
• Customer Service: Assists patients, families, staff and external agencies with registration, admission and scheduling.
• Investigates and resolves customer requests, questions or problems per CCHMC policies and procedures.
• Contacts outside representatives to request information or assistance in resolving problems.
• HIPAA/Confidentiality: Maintains confidentiality of patient and family information.
• Access: Reviews only information necessary to perform responsibilities.
• Compliance: Completes necessary documents to ensure regulatory compliance (JCAHO, CMS, ODH).
• Revenue Cycle Support: Supports Revenue Cycle and Health Information Management by ensuring data is entered accurately.
• Communicates system errors to management and suggests improvements.

Skills

Customer service

Multitasking

Cross-functional coordination

Education

High school diploma or equivalent

Tools

Microsoft 365

Teams

Excel

Forms

Job description

Primary Location Remote Department Telemedicine Shift Day (United States of America) Schedule Full time Weekly Hours 40 FTE 1 Employee Status Regular *Expected Starting Pay Range $17.80 - $21.51 *Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.

At Cincinnati Children's, telehealth is helping redefine how children and families access expert care. Through innovative virtual care programs, remote patient monitoring, and online specialty consultations, we connect patients with the care they need, when and where they need it. As a Patient Access Representative you will serve as a vital connection between our patients, families, and care teams in a growing telehealth environment. This role plays an essential part in supporting patient safety, protecting confidential information, maintaining regulatory compliance, and ensuring the integrity of critical healthcare data. The ideal candidate combines strong customer service skills with attention to detail, professionalism, and a genuine commitment to helping others. Whether assisting a family, resolving a registration issue, or supporting a successful video visit, you'll have a direct impact on the patient experience every day. If you're a compassionate communicator, a skilled problem-solver, and someone who takes pride in delivering exceptional service, we'd love to have you join our team. Your work will help ensure that patients and families can access the care they need, when and where they need it most. You're Not "Just Answering Phones." You're Saving the Day.

Work Hours: Monday – Friday 9:30am – 6:00pm

Job Responsibilities

• Safety Ensures patient safety by identifying the correct patient. identifying special needs and preparing isolation precautions for patients who have Infectious Disease indicators.
• Customer Service Provides assistance and services to patients, families, staff and external agencies in the accurate completion of patient registration, admission and scheduling.
• Investigates and resolves customer requests, questions or problems according to CCHMC policies and procedures.
• Contacts outside representatives to request information or assistance in resolving problems.
• HIPAA/Confidentiality - Maintains confidentiality, protects and safeguards patient/family personal medical and financial information at all times during collection, use and storage.
• Access only information and records necessary to perform the responsibilities of the position.
• Compliance Completes and authenticates all documents and questionnaires that ensure compliance with regulatory agencies (JCAHO, CMS, ODH)
• Revenue Cycle Support Supports the Revenue Cycle, Health Information Management, and Regulatory by ensuring that the necessary data, information and forms are obtained and accurately entered into the appropriate system.
• Talks to management to explain system errors or to recommend changes to the system.

Job Qualifications

• High school diploma or equivalent No directly related experience
• Proficiency with Microsoft 365 applications, including Microsoft Teams, Excel, and Forms.
• Demonstrated ability to prioritize multiple tasks and adapt in a fast-paced, evolving environment.
• Strong customer service skills with experience supporting clinical, operational, or technical stakeholders.
• Experience working with cross-functional teams to coordinate activities and resolve issues.

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.Cincinnati Children's is: Recognized by U.S. News & World Report as atop 10 best Children's Hospitals in the nation for more than 15 years Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH)Funding Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025) One of the nation'sAmerica’s Most Innovative Companiesas noted by Fortune Consistently certified as great place to work A Leading Disability Employeras noted by theNational Organization on Disability Magnet® designated for the fourth consecutive time by theAmerican Nurses Credentialing Center (ANCC)We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us. Comprehensive job description provided upon request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status.