Remote Patient Access & Scheduling Specialist

University of Miami; Medley (FL); Remote; USD 25,000 - 30,000; Full time

Job summary

University of Miami Health System is seeking a Full Time Contact Center Associate 2 to work remotely. The role focuses on delivering empathetic, patient-centered service, registering patients, and handling inquiries across the UHealth System with accuracy and timeliness.

The candidate will use the EPIC scheduling system, verify insurance, and ensure compliance with HIPAA privacy guidelines while supporting physicians, staff, and departments.

Qualifications

• High School diploma or equivalent.
• Minimum 2 years of relevant experience.
• General knowledge of office procedures and operations.
• Ability to communicate effectively in both oral and written form.
• Ability to maintain professional composure in stressful situations.
• Ability to protect patient privacy and handle confidential information.

Responsibilities

• Deliver high level of patient service with consistent quality and productivity.
• Schedule and register patients for appointments in the UHealth System.
• Provide general information about UHealth System services to patients and providers.
• Assist in problem resolution and communicate with physicians and staff.
• Coordinate pre-registration with Central Insurance Verification and Patient Access teams.
• Comply with HIPAA privacy guidelines and patient confidentiality requirements.

Skills

Customer service

Communication

Problem solving

Team training

Attention to detail

Discretion with confidential info

Education

High School diploma or equivalent

Tools

EPIC scheduling system

Job description

University of Miami Health System is seeking a Full Time Contact Center Associate 2 to work remotely. The role focuses on delivering empathetic, patient-centered service, registering patients, and handling inquiries across the UHealth System with accuracy and timeliness.

The candidate will use the EPIC scheduling system, verify insurance, and ensure compliance with HIPAA privacy guidelines while supporting physicians, staff, and departments.