Remote Patient Access Specialist II (OBGYN Scheduling)

61st Street Service Corporation; Fort Lee (NJ); Remote; USD 37,000 - 47,000; Full time

Job summary

61st Street Service Corporation is seeking a Patient Access Specialist II for OBGYN services. This remote, full-time role supports scheduling diagnostic services, physician referrals, and general inquiries, delivering an exceptional patient experience in a fast-paced call center setting.

The position requires a high school diploma, 3+ years in a related role with medical terminology proficiency, and strong customer service, with bonus points for Spanish language skills.

Qualifications

• High School Diploma or the equivalent required.
• Minimum of 3 years of relevant experience including proficiency in medical terminology.
• Excellent customer service, problem assessment, and verbal/written communication skills.
• Strong proficiency of Microsoft Office (Word & Excel) or similar software is required.
• Associate's Degree or higher preferred.
• Prior high volume customer service experience in a call center environment is preferred.
• Bilingual (English/Spanish) a plus.

Responsibilities

• Schedule appointment requests and perform outbound calls to schedule Epic referrals.
• Communicates insurance participation, financial responsibility and time of service policy to patient population.
• Obtain patients’ insurance and demographic information registered in EPIC.
• Perform real-time insurance verification.
• Collects pre-registration information to address Epic work queue accounts.
• Provide support and back-up coverage as needed.
• General faxing, filing, and mail sorting.
• Facilitate team discussions regarding complex patient scheduling needs.
• Work on escalated cases with higher complexity as assigned; escalate issues to lead/supervisor/manager for resolution.

Skills

Medical terminology

Scheduling

Customer service

Bilingual English/Spanish

Education

High School Diploma or equivalent

Associate's Degree or higher preferred

Tools

EPIC

Microsoft Office

Job description

61st Street Service Corporation is seeking a Patient Access Specialist II for OBGYN services. This remote, full-time role supports scheduling diagnostic services, physician referrals, and general inquiries, delivering an exceptional patient experience in a fast-paced call center setting.

The position requires a high school diploma, 3+ years in a related role with medical terminology proficiency, and strong customer service, with bonus points for Spanish language skills.