OBGYN Patient Access & Scheduling Specialist II

61st Street Service Corp; Fort Lee (NJ); Remote; USD 37,000 - 47,000; Full time

Benefits offered by this job

Healthcare benefits

Paid Time Off

Job summary

61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors in the Northeast. This Patient Access Specialist II role supports a high-volume scheduling pod, handling inquiries for diagnostic services, physician referrals and general department information.

The incumbent delivers an exceptional patient experience, with a focus on service, empathy and clear communication within a call-center oriented workflow.

Qualifications

• High School Diploma or equivalent required.
• Minimum 3 years relevant scheduling experience.
• Proficiency in medical terminology and call center workflows.
• Bilingual EN/ES a plus.

Responsibilities

• Schedule appointment requests and outbound calls for referrals.
• Communicate insurance participation and financial responsibility.
• Verify patient insurance in real time.
• Obtain patients' insurance and demographic information in EPIC.
• Support front-end scheduling and back-up coverage as needed.
• General faxing, filing and mail sorting.
• Collaborate with team on complex scheduling needs.
• Escalate issues to lead or supervisor for resolution.

Skills

Medical terminology

Customer service

Microsoft Office

Bilingual EN/ES

Verbal/written comms

Education

High School Diploma

Associates degree preferred

Tools

EPIC

Job description

61st Street Service Corporation provides administrative and clinical support staff for ColumbiaDoctors in the Northeast. This Patient Access Specialist II role supports a high-volume scheduling pod, handling inquiries for diagnostic services, physician referrals and general department information.

The incumbent delivers an exceptional patient experience, with a focus on service, empathy and clear communication within a call-center oriented workflow.