Remote Patient Access Specialist II

University of Southern California; United States; Hybrid; USD 45,000 - 65,000; Full time

Job summary

University of Southern Californiais seeking a Patient Access Liaison II to serve as the primary contact for access to USC academic medical centers and the USC Health Sciences Campus. The role involves screening and directing calls, scheduling initial and follow-up appointments, registering patients, and verifying insurance to advise patients of estimated financial responsibility.

Data entry and data integrity are key responsibilities.

Qualifications

• Must have a high school diploma or equivalent.
• Minimum two years of experience in a call center, customer service and/or healthcare setting.
• Demonstrated interpersonal skills and ability to multi-task.
• Excellent verbal and written communication skills.
• Knowledge of HIPAA compliance and various health insurance types preferred.

Responsibilities

• Answers, screens and directs incoming and outgoing calls and messages using the call management system.
• Schedules and confirms appointments using the scheduling system and verifies insurance coverage.
• Registers patients and documents data with accuracy; reconciles data as needed.
• Coordinates with medical staff to secure timely appointments and communicates with patients.
• Ensures HIPAA compliance in messaging and data handling.
• Performs data entry and maintains patient appointment records.
• Escalates issues per department guidelines and supports remote work as required.

Skills

Call center experience

Interpersonal skills

Multitasking

Verbal and written communication

HIPAA compliance knowledge

Medical terminology knowledge

Computer literacy with practice mgmt."

Education

High school diploma or equivalent

Associates’ or Bachelor’s degree in healthcare, business or operations

Job description

University of Southern Californiais seeking a Patient Access Liaison II to serve as the primary contact for access to USC academic medical centers and the USC Health Sciences Campus. The role involves screening and directing calls, scheduling initial and follow-up appointments, registering patients, and verifying insurance to advise patients of estimated financial responsibility.

Data entry and data integrity are key responsibilities.