Remote Patient Access Navigator III

University of Southern California; Los Angeles (CA); Hybrid; USD 30,000 - 51,000; Full time

Job summary

University of Southern California seeks a Patient Access Liaison III to be the primary contact for access to USC academic medical centers. You will answer, screen, and direct calls, schedule appointments, verify insurance and inform patients of financial responsibility, and collaborate with medical staff across USC Health Sciences campuses.

You will work independently, contribute to department projects, and may work from home as directed by leadership.

Qualifications

• High school diploma or equivalent required.
• 3–5 years in a healthcare call center or patient services environment preferred.
• Strong interpersonal, verbal and written communication skills.
• Ability to work independently and multi-task.
• Cross-trained in multi-specialty areas.

Responsibilities

• Answer, screen and direct calls using the call management system.
• Schedule and confirm appointments across multiple clinical sites.
• Verify insurance coverage and inform patients of estimated financial responsibility.
• Maintain HIPAA-compliant, accurate communications and documentation.
• Support department projects and remote work as assigned.

Skills

Interpersonal skills

Independent work

Multitasking

Cross-trained in multi-specialty areas

Verbal and written communication

Education

High school diploma or equivalent

Associate’s or Bachelor’s degree in healthcare/business/operations

Tools

Qgenda scheduling system

Call management system

Job description

University of Southern California seeks a Patient Access Liaison III to be the primary contact for access to USC academic medical centers. You will answer, screen, and direct calls, schedule appointments, verify insurance and inform patients of financial responsibility, and collaborate with medical staff across USC Health Sciences campuses.

You will work independently, contribute to department projects, and may work from home as directed by leadership.