Remote Patient Access Specialist (Evenings)

Community Health Network; Indianapolis, Northern (IN, KY); Hybrid; USD 36,000 - 45,000; Full time

Job summary

The Associate Patient Access Representative (APAR) at Community Hospital East is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management.

The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits, with emphasis on accuracy and great service.

Qualifications

• High School Diploma or GED required.
• 1+ years healthcare office experience and/or strong customer service background preferred.
• Proficient in all types of registrations (inpatient, outpatient, emergency).
• Completes Admissions, Discharges, and Transfers promptly.
• Ability to monitor and perform patient hospital/ambulatory movement.
• Uses EPIC work queue to pre-register scheduled patients.
• Verifies medical necessity per CMS standards and communicates coverage details.
• Accurately identifies and enters patient demographics, insurance, and financial information.
• Gathers and verifies confidential health and financial information for services.
• Confirms completeness of the electronic health record (EHR).

Responsibilities

• Handle front-office and back-office tasks across the network as described.
• Provide patient registration, scheduling and payment collection.
• Verify insurance and financial clearance for visits; ensure compliance with guidelines.
• Maintain accurate patient demographics and health information in the EHR.

Skills

Customer service

Registration/Admissions

Data entry

Communication

Healthcare office experience

Education

High School Diploma or GED

Tools

EPIC

Job description

The Associate Patient Access Representative (APAR) at Community Hospital East is the first contact for visitors, handling customer service, patient registration, and financial clearance. This role includes check-ins, scheduling, payment collection, insurance verification, and compliance management.

The APAR ensures smooth workflows and adherence to guidelines, preparing patients administratively and financially for their visits, with emphasis on accuracy and great service.