Remote Patient Access & Scheduling Specialist

Blanchard Valley Health System; Findlay (OH); Hybrid; USD 34,000 - 44,000; Full time

Job summary

Blanchard Valley Health System seeks an experienced scheduling and registration professional to manage patient scheduling, pre-registration and financial screening for tests and procedures. You will verify insurance, educate patients on preparation and policies, and coordinate with departments to ensure excellent service.

Responsibilities include accurate scheduling via multiple channels, pre-registration, insurance verification, cost estimation, and guiding patients through payment options

Qualifications

• High School diploma or GED required.
• Data entry and/or PC experience.
• Medical terminology coursework or knowledge.
• Exceptional customer service skills.
• Maintains confidentiality at all times.
• Ability to work remote and attend onsite meetings as needed.
• Skilled in keyboard skills; ability to use the computer and telephone simultaneously; works at the computer for long periods.
• Positive service-oriented interpersonal and communication skills.
• Ability to demonstrate knowledge and skills to provide care appropriate to the age of the patient served on his/her assigned unit/department.

Responsibilities

• Schedules patients for requested services with accuracy via phone orders, faxed orders, Patient Portal and wait lists; educates customers on preparation for upcoming testing.
• Pre-registers patients; verifies active insurance coverage and addresses discrepancies prior to service.
• Reviews medical necessity for Medicare patients ensuring ABN is printed or DX obtained.
• Uses electronic preregistration tool to reconcile patient data prior to service date.
• Runs financial assistance screening tools and forwards applications to care areas.
• Scrubs orders for completeness and scans to imaging system.
• Provides patient with estimated cost and informs about payment options.
• Monitors financial responsibility and maintains records; collects deductible, coinsurance, and copay information.
• Demonstrates effective phone communication and focuses on Service Excellence and Patient Satisfaction.
• Acts as liaison between facility and patient/family to resolve problems and address complaints.
• Participates in training and process improvements; supports new hire training.
• Adheres to department and organizational policies and participates in meetings.

Skills

Data entry

Customer service

Confidentiality

Keyboard skills

Communication skills

Age-related care awareness

Education

High School diploma or GED

Associate’s degree in Healthcare related field

Job description

Blanchard Valley Health System seeks an experienced scheduling and registration professional to manage patient scheduling, pre-registration and financial screening for tests and procedures. You will verify insurance, educate patients on preparation and policies, and coordinate with departments to ensure excellent service.

Responsibilities include accurate scheduling via multiple channels, pre-registration, insurance verification, cost estimation, and guiding patients through payment options