Remote Patient Access & Reimbursement Lead

GlaxoSmithKline; Durham (NC); Remote; USD 152,000 - 254,000; Full time

Job summary

GlaxoSmithKline is seeking a Patient Access Manager in the United States (field-based) to serve as the primary contact for patients and caregivers across the Oncology portfolio, guiding onboarding, access, and ongoing treatment journey.

The role emphasizes educating patients on coverage and helping enroll in GSK Patient Support Programs, while coordinating with providers and payers to resolve access issues.

Qualifications

• Bachelor's degree required.
• 3+ years in field reimbursement, hub case management, patient experience programs, or related areas.
• Ability to travel up to 20%, including overnights.
• Valid driver's license required.
• Excellent verbal, written, and presentation communication skills.
• CRM/case-management experience preferred (Salesforce Health Cloud a plus).

Responsibilities

• Serve as the SPOC for patients, caregivers and HCP staff navigating coverage and reimbursement.
• Educate on payer coverage, coding and payment policies.
• Support enrollment in GSK Patient Support Programs and transfer patients to appropriate services.
• Document interactions in Salesforce Health Cloud and maintain HIPAA-compliant records.
• Escalate access barriers to specialist access function and leadership as needed.

Skills

Communication skills

Verbal communication

Written communication

Presentation skills

Education

Bachelor's degree

RN license

BSN

Tools

Salesforce Health Cloud

Job description

GlaxoSmithKline is seeking a Patient Access Manager in the United States (field-based) to serve as the primary contact for patients and caregivers across the Oncology portfolio, guiding onboarding, access, and ongoing treatment journey.

The role emphasizes educating patients on coverage and helping enroll in GSK Patient Support Programs, while coordinating with providers and payers to resolve access issues.