Remote Patient Access & Registration Specialist

UNC Health; North Carolina; À distance; USD 26 000 - 37 000; Plein temps

Résumé du poste

UNC Health is seeking a Patient Access Clerk to ensure accurate ADT data, perform insurance verifications, and manage patient demographics to support safe and efficient care. The role involves scheduling, documenting regulatory forms, and using price estimation tools to provide accurate patient estimates.

Remote work is available with a 40-hour workweek; the position emphasizes front-end accuracy, timely processing, and compliance with departmental targets for billing and collections.

Qualifications

• Two years of customer service and/or clerical experience.
• High school diploma or GED required; higher-level degree may satisfy this requirement.

Responsabilités

• Ensures and verifies key ADT information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy.
• Schedules all new and follow-up patient appointments as required. Attempt to reschedule cancellations whenever possible. Communicates cancellations to provider as necessary.
• Completes and documents all governmental, regulatory, financial, and contractual forms in accordance to procedure. Ensures document is scanned/saved to correct location and is legible.
• Utilizes price estimation tool, when applicable, as part of the registration process to provide the most accurate estimate to patients
• Meets departmental target for up front collections to include deposits, estimated amounts due, co-pays, and/or prior balances.
• Actively participates in departmental QA by utilizing system work queues, making a personal effort to reduce individual errors, and making corrections. Utilizes system work queues as a daily part of the registration process to minimize errors.

Connaissances

Customer service

Clerical tasks

Formation

High school diploma or GED

Description du poste

UNC Health is seeking a Patient Access Clerk to ensure accurate ADT data, perform insurance verifications, and manage patient demographics to support safe and efficient care. The role involves scheduling, documenting regulatory forms, and using price estimation tools to provide accurate patient estimates.

Remote work is available with a 40-hour workweek; the position emphasizes front-end accuracy, timely processing, and compliance with departmental targets for billing and collections.