Remote Patient Access Coordinator - Reimbursement & Care

Cardinal Health, Inc.; Providence (RI); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

Health savings account (HSA)

401k savings plan

Access to wages before pay day with my

Flexible spending accounts (FSAs)

Disability coverage

Work-Life resources

Paid parental leave

Job summary

Cardinal Health, Inc. is seeking a Coordinator, Individualized Care to support patient access to therapy through Reimbursement Support Services.

You will guide patients through referral intake, investigate health insurance benefits, and coordinate with payers, specialty pharmacies, and physicians to facilitate coverage and timely dispensing. The role requires 1-3 years of experience and a high school diploma or equivalent.

Qualifications

• 1-3 years of experience, preferred.
• High School Diploma, GED or equivalent work experience, preferred.

Responsibilities

• Maintains current knowledge of patient therapy, prior approvals and reimbursement processes.
• Manages a queue of complex questions from customers and resolves issues within authority.
• Meets KPIs including service levels, call volumes, adherence and quality standards.
• Follows up with patients, pharmacies, physicians and support organizations as needed.
• Handles sensitive information with discretion, including prescriptions and personal data.
• Escalates highly complex issues to senior team members and leadership.

Skills

Customer service

Problem solving

Communication

Education

High School Diploma, GED or equivalent

Job description

Cardinal Health, Inc. is seeking a Coordinator, Individualized Care to support patient access to therapy through Reimbursement Support Services.

You will guide patients through referral intake, investigate health insurance benefits, and coordinate with payers, specialty pharmacies, and physicians to facilitate coverage and timely dispensing. The role requires 1-3 years of experience and a high school diploma or equivalent.