Remote Reimbursement Coordinator - Patient Access

Cardinal Health, Inc.; Salt Lake City (UT); Remote; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Remote work

Job summary

Cardinal Health Sonexus™ Access and Patient Support offers remote work nationwide for a full-time position within the Individualized Care team. The role focuses on enrollment, information gathering, and benefit investigation processing for patients needing access and affordability support.

The ideal candidate has 3–6 years in patient support services, Medicare knowledge, and strong computer skills. Training runs 8:00am–5:00pm CST, with variable shifts during standard business hours.

Qualifications

• 3-6 years of experience in customer service roles.
• High School Diploma or GED preferred.
• Knowledge of Medicare, Medicaid and commercial payer policies.
• 1-2 years experience with Prior Authorization and Appeal submissions.
• Ability to work with high volume production teams with an emphasis on quality.

Responsibilities

• First point of contact on inbound calls and determines needs and handles accordingly.
• Creates and completes accurate applications for enrollment with a sense of urgency.
• Scrutinizes forms and supporting documentation for missing information.
• Conducts outbound correspondence to support patient needs.
• Resolve patient's questions and any concerns regarding status of their request for assistance.
• Maintain accurate notations for every interaction in the database.
• Handle all escalations based on region and ensure timely communication of resolution.

Skills

Customer service

Communication

Problem solving

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Cardinal Health Sonexus™ Access and Patient Support offers remote work nationwide for a full-time position within the Individualized Care team. The role focuses on enrollment, information gathering, and benefit investigation processing for patients needing access and affordability support.

The ideal candidate has 3–6 years in patient support services, Medicare knowledge, and strong computer skills. Training runs 8:00am–5:00pm CST, with variable shifts during standard business hours.