Remote Partner Success & Onboarding Lead

Huntress

Northern (KY)

Hybrid

USD 81,000 - 99,000

Full time

26 hours ago

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Benefits offered by this job

Remote work

Paid time off

Parental leave

Health/Dental/Vision

401(k) 5%

Life & Disability

Stock options

Home office stipend

Education allowance

BetterUp coaching

Job summary

Huntress is seeking a Partner Success Manager to bridge our sales teams and partner ecosystems. You will guide new partners through a proven onboarding process, ensuring they are operational and ready to market Huntress to their own customers.

This role emphasizes ownership, proactive issue resolution, and a data-driven approach to drive license adoption and renewal readiness. You will support a squad of 7-10 Channel Account Managers, monitor license deployment, usage patterns, and health

Qualifications

3+ years in a customer success, account coordination, or enablement role.
Ability to follow processes with high energy and positive attitude.
Strong organizational skills and multi-tasking without breaking a sweat.
Collaborative mindset across sales and account management teams.
Drive to hit measurable goals and ownership of partner experience.
Experience in MSP ecosystem and cybersecurity is a plus.
Experience supporting customers on rollout plans.

Responsibilities

Lead onboarding for ~10 new partners weekly; ensure 85% fully set up in 16 days.
Collaborate with Account Managers to identify under-deployed licenses and drive adoption with training.
Conduct post-incident check-ins to ensure support and demonstrate value to end clients.
Coordinate with Technical Sales and Support to clear deployment hurdles.
Assist renewal process by maximizing platform value before contract end.
Track onboarding gaps and partner feedback to improve the process.