Remote Partner Success Leader – Growth & Strategy

clasp-group; Boston (MA); On-site; USD 110,000 - 130,000; Full time

Benefits offered by this job

Health benefits

Equity compensation

Commuter benefits

Flexible PTO

Job summary

Clasp is a venture-backed startup transforming access to education and careers. We seek a Senior Partner Success Manager to own a portfolio of employer partners, driving advocacy, growth, and measurable impact across teams including Sales, Implementation, Product, Marketing, and Talent Fulfillment.

You will guide onboarding, translate requirements into actionable builds, and deliver training to ensure long-term partner success in remote ET/CT timezones.

Qualifications

• Experience in account management, customer success, management consulting, or other client-facing role.
• Proven problem-solving and analytical skills to identify partner challenges and design effective solutions.
• Relationship-building and communication skills with the ability to foster trust and alignment.
• Strategic thinker who can execute tactically while balancing long-term goals and business needs.
• Collaborative mindset with experience working across departments to implement cross-functional initiatives.
• Adaptability to a fast-paced, high-growth environment.

Responsibilities

• Drive enthusiasm and advocacy through high-energy partner engagements using storytelling and impact examples.
• Champion strategic growth by uncovering expansion opportunities in multi-year goals and hiring plans.
• Know the work and metrics to credibly advise partners on Clasp’s output and roadmap.
• Facilitate onboarding and alignment across sales and implementation for clear launches.
• Lead technical problem-solving and enablement, delivering training and change management.
• Monitor performance and identify risks and opportunities to balance strategy with day-to-day needs.
• Collaborate cross-functionally and present materials with authority and context.
• Act as a trusted advisor, offering training and insights to maximize partner value.
• Conduct regular business reviews and touchpoints to boost partner satisfaction.

Skills

Account management

Customer success

Management consulting

Client-facing

Problem-solving

Analytical skills

Relationship building

Strategic thinking

Cross-functional collaboration

Adaptability

Job description

Clasp is a venture-backed startup transforming access to education and careers. We seek a Senior Partner Success Manager to own a portfolio of employer partners, driving advocacy, growth, and measurable impact across teams including Sales, Implementation, Product, Marketing, and Talent Fulfillment.

You will guide onboarding, translate requirements into actionable builds, and deliver training to ensure long-term partner success in remote ET/CT timezones.