Industrial AI Partnerships Lead

United States Digital Space LLC; United States; Hybrid; USD 90,000 - 150,000; Full time

Job summary

United States Digital Space LLC is seeking a Partner Success Manager to strengthen partner relationships, enable deployments, and promote the company software across industrial environments. You will collaborate with Customer Success, Sales, Product, and Engineering to deliver high-quality outcomes and scalable programs.

You will travel to partner locations and work both remotely and on-site, reporting to the VP of Customer Success.

Qualifications

• Experience in partner management, customer success, implementation, or a technical customer-facing role.
• Background in manufacturing, industrial technology, IIoT, or related industrial environments is preferred.
• Strong ability to explain software deployment and implementation processes to diverse audiences.
• Experience with enterprise/industrial software, cloud technologies, and data platforms is a plus.
• Proven track record training customers, partners, or internal teams on software products.

Responsibilities

• Serve as the primary engagement contact for assigned partner networks across technical, implementation, and leadership teams.
• Lead partner onboarding, training, and ongoing enablement to ensure confident deployment and support.
• Educate partners on deployment, configuration, and ongoing support best practices.
• Provide technical guidance during partner-led implementations and customer deployments.
• Showcase new features, product enhancements, and platform capabilities to partner teams.
• Identify gaps in partner knowledge or readiness and develop improvement plans.
• Monitor partner engagement, deployment quality, and overall satisfaction.
• Gather partner feedback and drive process/product improvements with internal teams.
• Collaborate cross-functionally with Partner, Sales, CS, Product, Support, and Engineering teams.
• Travel to partner sites for training, reviews, workshops, and relationship building.

Skills

Partner management

Customer success

Implementation

Technical account management

Training and enablement

Tools

Wrike

Job description

United States Digital Space LLC is seeking a Partner Success Manager to strengthen partner relationships, enable deployments, and promote the company software across industrial environments. You will collaborate with Customer Success, Sales, Product, and Engineering to deliver high-quality outcomes and scalable programs.

You will travel to partner locations and work both remotely and on-site, reporting to the VP of Customer Success.