Remote Partner Program Lead - Scale, Automation & Growth

Grafana Labs; United States; On-site; USD 160,000 - 195,000; Full time

Benefits offered by this job

RSUs

Remote work

Job summary

Grafana Labs seeks a Sr Partner Development Program Manager to scale partnerships globally. You will manage the full lifecycle of partner journeys, from onboarding to activation and renewal, driving automation, and collaborating with cross-functional teams to achieve revenue and retention goals.

In this remote-first role, you’ll build scalable processes, surface progress with data, and enable OEM and plugin partnerships.

Qualifications

• 5+ years of experience managing a portfolio of customers/partners.
• Comfortable operating at scale with a 1:many engagement style.
• Experience building agentic systems focused on automating processes and scale.
• Experience helping partners navigate marketplaces and associated transactions.
• You enjoy working cross functionally and building/optimizing operational processes.
• Analytical by nature with a knack for solving real-world business challenges.

Responsibilities

• Manage the full lifecycle of our partner's journey from onboarding to activation and renewal and collaborating with the Business Development Manager on any upsell opportunities as identified.
• Drive partners' operational success and revenue goals through one-to-many communication and by leveraging automation and AI to extend your reach
• Work cross functionally with other Grafana teams to ensure that the negotiated partnership contracts and both parties' obligations are met.
• Create and define the processes to ensure operational success of agreements with royalty or revenue share components.
• Monitor the deployment health and customer satisfaction with Partner engagements and programs to assess progress, identify risks, and blockers.
• Work with the Corporate Development team to build dependable, automation-driven systems that accurately surface program progress and partner success metrics.
• Work with the Sales and Channel team to navigate OEM partner relationships and enable customers to build their desired user experience through our scaled external access program.
• Understand upcoming OEM and Plugin Partner initiatives and communicate them with partners and internal Grafana teams.
• Enhance documentation, create internal/external enablement materials, and use data to report on your workstreams.
• Create, implement, and run programs to scale our partner ecosystem

Skills

Portfolio management

Cross-functional collaboration

Data analytics

Process automation

Strategic planning

Partner management

Job description

Grafana Labs seeks a Sr Partner Development Program Manager to scale partnerships globally. You will manage the full lifecycle of partner journeys, from onboarding to activation and renewal, driving automation, and collaborating with cross-functional teams to achieve revenue and retention goals.

In this remote-first role, you’ll build scalable processes, surface progress with data, and enable OEM and plugin partnerships.