MSP Operations Lead — Remote, Partner Success

Omnissa; Mountain View, Northern (CA, KY); Hybrid; USD 111,000 - 231,000; Full time

Benefits offered by this job

Employee ownership

Health insurance

401k with matching contributions

Disability insurance

Paid time off

Growth opportunities

Job summary

Omnissa is seeking a leader for MSP Operations Strategy to shape the governance, onboarding, provisioning, billing, and renewals processes for a SaaS partner ecosystem.

The role focuses on data-driven optimization, cross-functional collaboration, and scalable system solutions across CRM, CPQ, and billing platforms.

Location is Remote USA with open to Remote or Hybrid work arrangements; base compensation reflects a strong market for senior operations leadership in a fast-growing AI-driven platform.

Qualifications

• 7–10+ years in SaaS partner, revenue, or business operations.
• Experience with MSPs, channel partners, or indirect sales models.
• Proven success leading operational transformation and optimization initiatives.
• Ability to translate business requirements into scalable system solutions.

Responsibilities

• Define and execute the MSP operations roadmap and governance.
• Lead cross-functional process improvement initiatives using data-driven methods.
• Own systems supporting MSP operations, including CRM, partner portal, CPQ, billing, and integrations.
• Collaborate with Sales, Customer Success, Product, Finance, Support, and Engineering.
• Develop dashboards and KPIs to measure partner program performance and health.
• Coordinate complex programs from planning through execution with stakeholders.

Skills

Analytical skills

Project management

Cross-functional collaboration

Data-driven decision making

MSP/Partner operations knowledge

Education

Bachelor's degree preferred

Tools

Salesforce

PRM solutions

CPQ

PSA/RMM integrations

Job description

Omnissa is seeking a leader for MSP Operations Strategy to shape the governance, onboarding, provisioning, billing, and renewals processes for a SaaS partner ecosystem.

The role focuses on data-driven optimization, cross-functional collaboration, and scalable system solutions across CRM, CPQ, and billing platforms.

Location is Remote USA with open to Remote or Hybrid work arrangements; base compensation reflects a strong market for senior operations leadership in a fast-growing AI-driven platform.