Remote Partner Operations Lead, MSSP & Telco

NightDragon Acquisition Corp.

United States

Hybrid

USD 115,000 - 136,000

Full time

14 days+

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Benefits offered by this job

Health insurance

Equity package

Remote and hybrid options

Job summary

Horizon3 is seeking a Partner Operations Manager, MSSP, to build and manage the operational foundation supporting MSSP, MSP, and Telco partners. This hands-on role drives onboarding, activation, consumption visibility, renewals, and recurring revenue, aligning Channel, Sales, Revenue Operations, Finance, Legal, Product, and Customer Success.

The ideal candidate combines operational judgment with analytical rigor and experience in service-provider or recurring-revenue models.

Qualifications

4+ years of experience in Partner Operations, Channel Operations, or Revenue Operations.
Experience supporting MSSP, MSP, Telco, or recurring-revenue models.
Ability to turn ambiguous requirements into scalable processes and dashboards.
Hands-on experience with CRM platforms, preferably Salesforce.
Strong analytical, communication, and cross-functional stakeholder skills.

Responsibilities

Own MSSP, MSP, and Telco Operations from onboarding through renewal and offboarding.
Build and enforce operating workflows for partner and customer hierarchies.
Coordinate licensing, provisioning, usage, billing, and recurring revenue processes.
Develop and maintain dashboards and reports across partners and renewals.
Lead cross-functional execution with Sales, Revenue Ops, Finance, Legal, Product, and CS.
Present performance and risks to stakeholders and leadership.