MSSP Partner Operations Lead

horizon3ai; United States; Hybrid; USD 115,000 - 136,000; Full time

Benefits offered by this job

Inclusive culture

Growth opportunities

Innovative culture

Hybrid & remote work

Competitive compensation

Job summary

Horizon3 is seeking a Partner Operations Manager, MSSP to build the operational foundation for MSSP, MSP, and Telco partners. You’ll own onboarding, activation, renewals, and recurring revenue, turning complex needs into scalable workflows across Channel, Sales, Revenue Operations, Finance, Legal, Product, and CS.

The role requires strong operational judgment, analytical rigor, and experience in service‑provider or recurring revenue models.

Qualifications

• 4+ years of experience in Partner Operations or related field.
• Experience with MSSP/MSP/Telco models and recurring revenue.
• Ability to turn ambiguous requirements into scalable processes.
• Strong analytical and cross-functional collaboration skills.

Responsibilities

• Own MSSP, MSP, and Telco operations from onboarding to renewal.
• Establish workflows for partner accounts, customers, and tenants.
• Coordinate licensing, provisioning, usage, and billing processes.
• Lead cross-functional execution and operating reviews.
• Provide visibility into renewals, expansions, and risks.

Skills

4+ years exp

Recurring revenue

Account hierarchies

Salesforce

Cross-functional skills

Operational processes

Stakeholder mgmt

Tools

Salesforce

Job description

Horizon3 is seeking a Partner Operations Manager, MSSP to build the operational foundation for MSSP, MSP, and Telco partners. You’ll own onboarding, activation, renewals, and recurring revenue, turning complex needs into scalable workflows across Channel, Sales, Revenue Operations, Finance, Legal, Product, and CS.

The role requires strong operational judgment, analytical rigor, and experience in service‑provider or recurring revenue models.