Remote Part-Time Senior Customer Service Pro (Healthcare)

UnitedHealth Group; Dallas (TX); Teletrabalho; USD 25 000 - 44 000; Tempo parcial

Resumo da oferta

UnitedHealth Group is seeking a Part Time Senior Customer Service Representative to deliver an exceptional member experience. You will handle 45–65 calls daily, assist with benefits, eligibility, billing, and referrals, and support team members as a resource.

The position is 25 hours/week, Monday–Friday, 11:00 am–4:00 pm CST, with occasional overtime. Remote work opportunities are available within CST/MST/PST time zones per company policy.

Qualificações

• High School Diploma or GED or equivalent experience.
• Must be 18 years of age or older.
• 1+ years of work at home experience.
• 1+ years of experience working in a call center position.
• Ability to work part time (25 hours/week) during 11:00 am - 4:00 pm CST with possible overtime.

Responsabilidades

• Review and research healthcare claim calls from providers by navigating multiple computer systems and platforms.
• Ask appropriate questions and listen actively to identify issues while documenting information in systems.
• Communicate and collaborate with providers to resolve issues using clear language.
• Meet performance goals in efficiency, accuracy, quality, and attendance.
• Answer calls from members and identify the type of assistance needed.

Conhecimentos

Customer service

Call center experience

Communication

At-home work

Formação académica

High School Diploma or GED

Descrição da oferta de emprego

UnitedHealth Group is seeking a Part Time Senior Customer Service Representative to deliver an exceptional member experience. You will handle 45–65 calls daily, assist with benefits, eligibility, billing, and referrals, and support team members as a resource.

The position is 25 hours/week, Monday–Friday, 11:00 am–4:00 pm CST, with occasional overtime. Remote work opportunities are available within CST/MST/PST time zones per company policy.