Remote Part-Time Inbound Support & Order Specialist

DecoPac, Inc.; Anoka, Northern (MN, KY); Ibrido; USD 23.000 - 26.000; Part-time

Descrizione del lavoro

DecoPac, Inc. is seeking a part-time Customer Support Representative to join the Inbound Customer Care team in Minnesota. You will handle inbound calls, assist with orders and billing questions, and triage customer concerns to ensure satisfaction.

The role requires at least 1 year in customer support or call center, CRM experience, and strong communication skills. Bilingual Spanish is strongly preferred, and you must type at least 30 wpm.

Competenze

• 1 year of experience in customer support or call center environment.
• CRM experience preferred.
• Ability to self-motivate and work independently, but also collaborate with cross-functional teams.
• Must have excellent computer knowledge and aptitude for utilizing technology.
• High school diploma or equivalent.
• Knowledge and experience of customer service practices.
• Bilingual (Spanish) strongly preferred.
• Strong verbal and written communication skills; bilingual skills (Spanish) a plus.
• Must be able to type at least 30 wpm.

Mansioni

• Answer inbound customer calls and assist with orders and billing.
• Provide product suggestions to customers according to their needs to increase sales of specific products/programs.
• Demonstrate knowledge of DecoPac products and services.
• Present information clearly to customers utilizing approved DecoPac marketing tools and resources.
• Utilize the CRM system to accurately record all customer activities.
• Process orders and product requests in a timely and professional manner.
• Exhibit and maintain high standards of customer service.
• Report any food safety concerns to Manager for resolution.
• Other duties as assigned.

Conoscenze

Customer service

Verbal communication

Written communication

Time management

Team collaboration

Technical aptitude

Typing 30 wpm

Formazione

High school diploma

Strumenti

CRM

Descrizione del lavoro

DecoPac, Inc. is seeking a part-time Customer Support Representative to join the Inbound Customer Care team in Minnesota. You will handle inbound calls, assist with orders and billing questions, and triage customer concerns to ensure satisfaction.

The role requires at least 1 year in customer support or call center, CRM experience, and strong communication skills. Bilingual Spanish is strongly preferred, and you must type at least 30 wpm.