Remote Application Upload Support Specialist

HRS Talent Solutions; Anchorage (AK); Remote; USD 37,000 - 39,000; Full time

Job summary

HRS Talent Solutions is seeking an Online Application Customer Service Assistant for a remote role focused on helping applicants with attachment issues in online forms.

The position offers hourly pay of $26.70–$28.45 and can be full-time or part-time, with responsibilities centered on communicating error messages, following approved upload instructions, and routing more complex questions to the appropriate teams.

Qualifications

• Basic computer comfort, patient writing, and careful reading are the starting skills.
• Previous customer service or office administration experience is helpful but not required.
• If you have helped classmates or coworkers use forms, that transferable experience is relevant.

Responsibilities

• Answer assigned upload questions by email or chat.
• Locate the relevant online application record where access permits.
• Check the published file-size and format instructions.
• Explain an approved retry step in plain language.
• Record the error wording or stage reported by the applicant.
• Refer platform defects to technical support.
• Escalate sensitive document handling questions.
• Confirm only the submission status visible in the system.

Skills

Basic computer skills

Clear written communication

Attention to detail

Job description

HRS Talent Solutions is seeking an Online Application Customer Service Assistant for a remote role focused on helping applicants with attachment issues in online forms.

The position offers hourly pay of $26.70–$28.45 and can be full-time or part-time, with responsibilities centered on communicating error messages, following approved upload instructions, and routing more complex questions to the appropriate teams.